Pointers On Email

-------- Don't be rude:

When we were young, most of us were taught the basics of good manners, like saying 'please' and 'thank you'. So why should an email message be any different?

And make sure you sign it with your name. Remaining anonymous does not gain respect.

-------- Be Professional:

Don't use lots of emoticoms when writing to someone you don't know. LOL and IMHO may be meaningless to many people.

-------- Use a spell checker:

Most email software has a built in spell checker. The odd spelling error may be overlooked by most people, but an email filled with typos creates a bad impression. So use it. Eventhough it may mean spending a few seconds longer before sending it off.

-------- Check your Tone of Voice:

It is very easy to come across as rude and demanding in an email. Even if that's not your intention. So read your message before sending it off, and try to read it as your recipient would. Remember, she may not know you.

-------- Be Precise:

Keep your message short and to the point by all means. Bute nsure you have given all the information your recipient needs to act on your query. Especially when writing to a support desk.

-------- ASK before sending an attachment:

Many people - especially those in business, will *never* open an attachment because of the risk of a virus infection. If it's important to send an attachment, write first for permission to do so. Even then, some will refuse to accept it - unless they know you extremely well.